FAQ

The purpose of an FAQ is generally to provide information on frequent questions or concerns; however, the format is a useful means of organizing information, and text consisting of questions and their answers may thus be called an FAQ regardless of whether the questions are actually frequently asked.

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website. Internet terminology.

A good FAQ page should always be helpful to both parties.
  • Use Them As A Last Resort. ...
  • Keep Them Well Organized. ...
  • Make Sure They Are Actually Frequently Asked. ...
  • Write Them Using Your Customers Language. ...
  • Think and Share Visually. ...
  • Plan For Scanning. ...
  • Allow Search. ...
  • Don't Over-Do It.

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